Refund policy
Refund Policy
At Defaith, every piece is crafted with attention to detail, premium quality fabrics, and refined finishing. To maintain the exclusivity and hygiene standards of our products, we kindly request customers to review our policy carefully before placing an order.
1. Returns & Exchanges
We currently do not offer returns or exchanges once an order has been shipped and successfully delivered.
Before placing your order, we recommend reviewing:
- Product descriptions
- Size details
- Fabric information
- Product imagery
carefully to ensure the perfect purchase experience.
2. Refund Eligibility
Refunds are only applicable under the following conditions:
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of receiving your order.
To help us resolve the issue quickly, kindly share:
- Your order number
- Clear images of the product
- Images of the packaging received
3. Refund Request Process
To initiate a refund request:
- Email us at defaithclub@gmail.com
- Mention your order number and issue details
- Attach clear supporting images of the product and packaging
Our support team will review your request within 3 business days and guide you through the next steps.
4. Refund Method
Once approved, the refund will be processed to the original payment method within 7 business days.
Please note that actual credit timelines may vary depending on your bank or payment provider.
5. Non-Refundable Situations
Refunds will not be applicable in the following cases:
- Incorrect size selection by the customer
- Minor color variation due to screen settings
- Delay caused by courier partners or unforeseen logistics issues
- Requests made after the specified claim period
6. Contact Us
For any refund-related queries or assistance, feel free to contact us:
Email: defaithclub@gmail.com
Phone: 8091299938